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UKGC: Have your say on plans to make gambling fairer and safer in

George Miller

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UKGC: Have your say on plans to make gambling fairer and safer in
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The UK Gambling Commission is calling for views on plans to accelerate progress in its drive to make Britain’s gambling industry the fairest and safest in the world.

The regulator would like to hear views from all stakeholders – including consumers, gambling businesses and other interested groups – on three proposed measures to reduce gambling harms and help consumers in dispute with operators.

Customer Interaction

Customer interaction describes how gambling businesses identify and interact to help customers who may be at risk of or experiencing harms associated with gambling.

As part of this consultation the Commission is requesting views on strengthening our expectations on identifying and interacting with customers, evaluating what works, and taking into account the regulator’s guidance on customer interaction.

Alternative Dispute Resolution (ADR)

All licensed gambling operators are required to meet certain standards when handling complaints and offer dispute resolution by an ADR provider.

Following a review of the sector the Commission has decided to consult on whether it should require operators to only use ADR providers who have met additional standards it has set.

Gambling blocking software

In addition to consulting on specific changes to our requirements for operators above, we are also seeking views through a call for evidence on whether operators should have to provide access to blocking software free of charge to customers, and how this could most effectively be delivered. Gambling blocking software allows consumers to block access to gambling products on their phone, tablet or computer. It can be a helpful tool to add friction between a compulsion to gamble and the ability to be able to do so.

Paul Hope, Gambling Commission Executive Director, said: “We would like as many people as possible to have their say on these two consultations and the call for evidence. The proposed changes are intended to accelerate progress in protecting consumers and preventing them from experiencing gambling related harm.

“Making gambling fairer and safer is at the heart of how we regulate and better customer interaction, higher ADR standards and facilitating readily available blocking software are all part of this.”

View consultation on proposed amendments to LCCP requirements for customer interaction and alternative dispute resolution, and call for evidence on gambling site blocking software.

George Miller started his career in content marketing and has started working as an Editor/Content Manager for our company in 2016. George has acquired many experiences when it comes to interviews and newsworthy content becoming Head of Content in 2017. He is responsible for the news being shared on multiple websites that are part of the European Gaming Media Network.

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Canada

Scientific Games Expands OpenGaming Studio Portfolio with Global Launch of Everi Content

George Miller

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Scientific Games Expands OpenGaming Studio Portfolio with Global Launch of Everi Content
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Scientific Games’ OpenGaming solution will make Everi’s interactive content available to operators in New Jersey and Pennsylvania in 2019, Europe and Canada in 2020

Scientific Games Corporation and Everi Holdings Inc. have partnered to launch iGaming in New Jersey, Europe and Canada.

Scientific Games’ OpenGaming solution will make Everi’s interactive content library available to operators via the Open Gaming System™ (“OGS”)  content aggregation platform. The initial launch of Everi’s content library focuses on North America in 2019, with a debut in New Jersey and Pennsylvania. In 2020, the companies will look to expand the relationship to include launches in Europe and Canada.

Dylan Slaney, SVP Casino for SG Digital, said, “We’re thrilled to partner with Everi and bring their games to these iGaming markets. We look forward to using our reliable and dynamic platform to support third party content. Our OGS platform has proven successful in launching iGaming content, and we look forward to continuing this success as we bring Everi’s engaging content to new markets.”

David Lucchese, EVP and Interactive Business Leader, at Everi, said, “iGaming continues to grow by the day, and we’re always looking for new ways to reach our players with our extensive content portfolio that includes high-performing video titles and best-in-class, award-winning mechanical games. Partnering with Scientific Games and using their OGS platform puts our games front and center – making them readily available to the industry’s top operators.”

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Industry News

Relax Gaming Strengthens Big Time Gaming deal

George Miller

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Relax Gaming Strengthens Big Time Gaming deal
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Malta-based supplier to support BTG’s biggest titles in key markets

Relax Gaming, the innovative content provider and aggregation platform, has strengthened its partnership with Big Time Gaming (BTG) to include additional games such as the classics Who Wants To Be A Millionnaire and White Rabbit along with recent release, Kingmaker.

These games have been big hits with operators and helped BTG become one of the industry’s most sought after suppliers.

Relax Gaming is fast becoming a go-to aggregation partner with its fair and transparent terms. The company became one of the first three platform providers to distribute Big Time Gaming’s coveted content in Europe in 2018, providing its partners with fast access to the studio’s highly acclaimed titles. This deal extension follows a highly successful period for both companies.

The initial agreement, which enabled the company to be first to market with The Final Countdown, also included permission for Relax Gaming’s Silver Bullet partners to make use of the innovative Megaways™ mechanic.

Simon Hammon, Relax Gaming CPO, said: “This extended agreement with Big Time Gaming demonstrates our commitment to continually supporting the most popular games across all our strategic markets.

“To date, our partnership has delivered consistent success for both parties and we are delighted to offer our operator and distribution network with even more of BTG’s famous catalogue.”

Nik Robinson, CEO at BTG, said: “Relax Gaming has not only provided us with significant distributional reach, but its transparent and open approach has made working with the team an absolute pleasure.

“We look forward to broadening the portfolio of games available to Relax Gaming’s partners and seeing the company’s in-house studio and Silver Bullet partners create more unique twists on our Megaways™ mechanic.”

Relax Gaming offers its partners an ever-growing lineup of over 640 casino games, including high-quality aggregated content from selected Silver Bullet studios, together with innovative proprietary titles and gaming technology.

 

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Gambling in the USA

Kindred Goes Online in Pennsylvania

George Miller

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Kindred Goes Online in Pennsylvania
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Only a few weeks after launching the Unibet Sportsbook at Mohegan Sun Pocono, Kindred Group goes live with both online sports and casino in Pennsylvania. Unibet customers in Pennsylvania will be able to experience a full range of first-class sportsbook and casino products in a safe and secure environment.

Kindred Group (previously Unibet Group) takes its next significant step in the US market with the launch of both online sports and casino in Pennsylvania. The announcement is in line with the Group’s strategy to establish a presence in what will most likely become the largest gambling market in the world. Kindred continues to adopt a local focus and global expertise wherever it operates, ensuring that customers can enjoy Unibet’s full range of first-class sportsbook and casino products in a familiar, safe and secure environment.

“After a successful launch of our betting lounge, Unibet Sportsbook at Mohegan Sun Pocono, we are thrilled to take the partnership with Mohegan Sun online and bring the Pennsylvanian guests a state-of-the-art online gambling experience, including the best online casino games and an impressive online sportsbook”, says Manuel Stan, SVP Kindred US.

“We’re thrilled to introduce to our customers an opportunity to place bets and game online within the state borders,” said Aviram Alroy, Vice President of Interactive Gaming at Mohegan Gaming & Entertainment. “Our sportsbook lounge is a highly engaging and joyful experience on-premises and Kindred Group are able to extend that experience online through our strategic partnership.”

This is Kindred’s second state in the US, after launching online casino and sportsbook earlier this year in New Jersey in partnership with Hard Rock Hotel & Casino Atlantic City. The launch of the online sportsbook and casino comes only weeks after the Kindred Group officially launched Unibet Sportsbook at Mohegan Sun Pocono, with Penn State football great, LaVar Arringon, on-hand for a special ribbon cutting.

“Mohegan Sun has been a great partner throughout the preparation for this launch and we are confident that this will be a long-term and successful relationship in bringing a top-quality product to Pennsylvania“, continues Stan.

Kindred has previously communicated the partnership with Mohegan Sun Pocono to enter Pennsylvania. Together with the partnership with Philadelphia Eagles and Philadelphia Union, Kindred sees this as a key building block in increasing Unibet’s brand awareness in Pennsylvania. Kindred will use Pala Interactive’s online gaming platform in Pennsylvania and will use Kambi’s sport betting platform, which has also been communicated at an earlier stage.

Source: Kindred Group

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