Press Releases

GVC Sets out plan to safely welcome customers back to betting shops

Published

4 years ago

June 10, 2020

German sports-betting licences for GVC Holdings

Reading Time: 3 minutes

GVC Holdings PLC, the global sports-betting and gaming group, has today set out the comprehensive plan it is implementing to safely re-open its Ladbrokes and Coral betting shops. From 15 June, all 2,445 shops in England will open their doors, followed by the remainder of the Group’s c.3,000 shop estate, as the devolved administrations in the UK ease their own lockdowns.

The guiding principle behind the plan is to ensure the health and wellbeing of all colleagues and customers. The plan details the social distancing and safety procedures put in place alongside the provision of new protective equipment installed in store and provided to the shop personnel. The new measures have been designed to meet or exceed guidelines laid down by the UK government and World Health Organisation.

The key elements are summarised below, with each element supported by detailed guidance and the provision of additional equipment and training where required:

Pre shop-opening checks

Property maintenance checks.
Facilities, screens, bet stations, gaming machines and till systems cleaned.
Review of security hardware in shops.

Tools to support social distancing

Installation of additional equipment including ‘sneeze screens’, protective barriers between gaming machines and bet stations to act as a physical barrier between colleagues and customers to ensure social distancing.
Installation of customer signage and floor markings to provide direction on social distancing whilst in shop.
Compulsory social distancing training module for all colleagues.

Health and safety provisions

Supply of stylus pens for customers using bet stations and gaming machines, to avoid customers physically touching screens.
Provision of additional hand sanitiser stations, hand wash and cleaning products to promote and maintain good hygiene standards.
Provision of colleague comfort measures such as face masks, protective shields and disposable gloves.
Introduction of enhanced colleague cleaning routines in both the customer and colleague areas.

Shop operation guidance

Clear guidance on maximum customer occupancy levels, based on size and layout of each shop, to support social distancing.
Guidance on customer entry/exit management procedures.
Guidance on bet placement and payment processes, with use of contactless payment encouraged.

Colleague wellbeing

Installation of dividing partitions between till positions to act as a physical barrier between colleagues and ensure social distancing.
Restrictions on transfer of personnel between multiple shops to reduce exposure.
Provision of a third-party app “Unmind” to promote mental wellbeing.
Supply of video and printed training materials.
Employee Assistance Programme made available to all colleagues and their families.
Open and honest communication channels with all colleagues.

Safer gambling

Increased monitoring of customer behaviour and wellbeing, to identify potentially vulnerable customers and ensure they are playing within their financial means.
Guidance on interactions with vulnerable customers whilst social distancing
Review of self-exclusion lists.

Commenting on the plan GVC CEO Kenny Alexander said:

“We are very pleased to be re-opening our shops in England as the UK begins the first steps in returning to some form of normality. Ever since the lockdown was introduced, we have been working tirelessly on a plan which will deliver the safest possible environment for both our customers and our people. I am confident we have achieved that and look forward to welcoming our customers back in the near future.”

Michael Dugher, Chief Executive of the Betting and Gaming Council, said:

“I’m delighted that GVC, home of some of the world class brands in betting, will be able to re-open their English betting shops safely from 15 June. GVC make a significant contribution to the economy, supporting good jobs in communities across the country, and it’s great to see at first hand their commitment to ensuring that their reopened shops will provide a safe and enjoyable environment for staff and customers alike”.

Up Next

Greentube expands in Portugal with Estoril Sol Digital launch

Don't Miss

Bluberi Expands Executive Leadership Team, Appoints Casey Whalen as Chief Commercial Officer

Click to comment

Latest News

Casino Guru Launches “Safer Gambling Talks” Webinar Series with Šimon Vincze

Published

1 hour ago

May 17, 2024

George Miller

Casino Guru Launches "Safer Gambling Talks" Webinar Series with Šimon Vincze

Reading Time: < 1 minute

Casino Guru, the world’s premier independent online casino resource, proudly announces the launch of its new webinar series, “Safer Gambling Talks.” This innovative series aims to delve into the critical aspects of safer gambling within the industry, addressing jurisdictional nuances and universal consumer protection standards.

“Safer Gambling Talks” is dedicated to fostering a highly responsible gambling environment by engaging with experts and industry leaders. The series will explore various topics, focusing on creating a more sustainable and commercially viable gambling industry that prioritizes player protection.

In the premiere episode, Šimon Vincze, Casino Guru’s Head of Sustainable & Safer Gambling, engages in an insightful discussion with Dr. Margaret Carran, Associate Professor in Law and Associate Dean (Education) at The City Law School of City, University of London. The conversation centers on improving self-exclusion practices within the gambling industry, aiming to enhance player protection across different markets. The episode is available on Casino Guru News YouTube channel.

Šimon Vincze, a staunch advocate for responsible gambling, leads Casino Guru’s efforts in sustainable and safer gambling. He spearheads the Global Self-Exclusion Initiative, driving forward best practices in player protection and operator responsibility. Recognizing gaps in existing tools, Šimon is committed to ensuring a safer gambling environment for all.

Africa

BGaming debuts in Africa with Premier Bet

Published

3 hours ago

May 17, 2024

George Miller

BGaming debuts in Africa with Premier Bet

Reading Time: 2 minutes

Popular iGaming content provider BGaming has signed a multi-brand content deal with African licenced operator Premier Bet, marking another major market entry.

Through this new collaboration, BGaming has delivered a selection of its games to Premier Bet’s platform. Titles such as Fruit Million, Wild Cash X9990, Bonanza Billion, Aztec Clusters and Merge Up are all available to the operator’s registered players across several African markets.

Premier Bet dates back to 1997 and currently operates in 17 countries on the continent. It is one of Africa’s biggest betting companies, offering gaming and business opportunities to people across the west, east, centre and south of the continent.

Africa has always been an epicenter for innovation and resilience, and one industry exemplifying its dynamism in recent years is gambling. This latest market expansion demonstrates BGaming’s exponential global growth and lays the foundations for further success in the thriving region.

Olga Levshina, CCO at BGaming, said: “BGaming continues to penetrate international iGaming markets, with its fresh approach to online casino proving a hit with a wide demographic of players. With this partnership, we have added some of our most appealing titles to Premier Bet’s games line-up as it seeks to expand its player base.”

Karen Hope, Director of Casino at Premier Bet, added: “We are pleased to partner with BGaming to drive this next phase of Premier Bet’s development across several key African markets. The studio’s vibrant games add variety to our casino games collection.”

BGaming is a fast-growing iGaming content provider converting gambling into gaming. Thanks to an expert team and a player-driven approach, the studio creates innovative and engaging products featured on reputable platforms and 1,100+ online casinos worldwide. BGaming is the world’s first to support cryptocurrencies and offer Provably Fair games. Today the brand’s portfolio includes 150+ products with HD graphics and a clear user interface for every device. The studio is also known for its brand exclusives created in partnerships with leading operators in the industry.

Compliance Updates

Playnetic strengthens European presence with licence to operate in Sweden

Published

3 hours ago

May 17, 2024

George Miller

Playnetic strengthens European presence with licence to operate in Sweden

Reading Time: < 1 minute

Playnetic, the new immersive B2B iGaming provider has announced that it has been granted a Swedish licence, following regulatory approval from the Swedish Gambling Authority, Spelinspektionen.

The licence allows Playnetic to launch its catalogue of innovative iGaming titles in Sweden, enabling the company to finalise partnerships with prominent operators across the country.

This significant milestone marks a major step forward in supporting Playnetic’s ambitious growth plans, which include increasing its foothold in other European markets, as well as continued expansion in regulated markets across the globe.

Dan Phillips, Playnetic CEO said: “Since launching in early 2023, Playnetic has been exploring expansion opportunities in Europe to penetrate new markets and we are thrilled with achieving this milestone.

“Thanks to our experienced compliance team, we were able to obtain this licence promptly, which is a huge positive as the market entry lines up perfectly with our regulatory roadmap for 2024. We are looking forward to launching our innovative suite of games which feature captivating themes and mechanics to players and operators in Sweden.”