Compliance Updates
Eyas Gaming partners with Crucial Compliance
Operator of popular MerkurSlots brand is using compliance specialist’s Crucial Player Protection system to protect at-risk players
Eyas Gaming, the operator behind popular online casino brand MerkurSlots, has partnered with Crucial Compliance to mitigate player harm after recently making its debut in the UK market.
Eyas Gaming is using the Crucial Player Protection (CPP) system which has been designed as a single, scalable solution for compliance and business management. The ultimate aim is to improve the accuracy of review for AML and Responsible Gambling to increase the protection of at-risk players.
This is done through 19 harm markers that are combined with advanced algorithms and machine learning which has been calibrated to the Merkur Slots business. These advanced models are based on individual player behaviour and are segmented at the core by product, country, vertical and channel.
This allows Eyas Gaming to compare player behaviour not only with the wider cohort but also against their individual benchmarked behaviour over time, which is key to minimising gambling related harm. CPP then allows Eyas to automatically interact with players about their gambling behaviours and habits, through the full integration with Adobe.
CPP drives player interaction on a timely and specific basis to educate players of how to stay in control of their play and utilise the RG tools available to help them do this. From the customer perspective, this guides them though their own playing habits to keep them in the “entertainment zone”.
The use of CPP in monitoring and assessing player behaviour allows players to continue enjoying online gambling without experiencing harm. CPP also monitors, tracks and stores all actions and interactions taken between Eyas and its players, which is critically important when it comes to providing evidence to the regulator or player that it took necessary action, and can then show the resulting change in play.
Andy Masters, COO at Crucial Compliance, said: “We are delighted to have partnered with Eyas Gaming and to be providing the operator with our powerful Crucial Player Protection solution into the Bede Platform and Adobe Campaign
“It is the only compliance platform that has been built from the ground up by compliance professionals for the specific purpose of compliance and with a focus on a single view and holistic player protection.
“CPP improves the output and efficiency of the compliance team, allowing the Eyas team to focus on the most at risk players. The tool is also supported by an experienced training, data and analytical team who continue to support the needs of the business in an everchanging regulation landscape and as they enter new markets ”
Adam Joseph, COO at Eyas Gaming, said: “We take player protection incredibly seriously and in Crucial Compliance we have a partner that can provide us with the platform and tools we need to take responsible gambling to the next level.
“Its technology is at the cutting edge of responsible gambling and is supported by an experienced team on hand at all times to ensure that we maximise the potential of the platform and tools available through Crucial Player Protection.
“This partnership is evidence of our commitment to responsible gambling and compliance, and will be crucial to our success in the UK market and beyond.”
Compliance Updates
Warren Jacobs joins BetComply board
BetComply, iGaming’s most trusted technical and regulatory compliance firm, has appointed experienced entrepreneur Warren Jacobs to its board as a non-executive director.
Jacobs has served as CEO of Betable Group since 2018, and is also chairman of ActiveWin Media, where he was previously managing director for a decade. He brings with him a strong reputation for scaling businesses, and has experience working for major brands including General Motors and Betfred.
He joins at a time BetComply is rapidly expanding its range of products and services, supporting partners across more than 40 regulated jurisdictions worldwide.
“We’re delighted to have Warren join the BetComply board. He brings with him a wealth of experience from more than a decade building iGaming businesses,” said Daniel Brookes, CEO of BetComply. “We’re now more than a year into the BetComply journey. Our team has grown quickly, and we’re supporting many of the fastest-growing companies in our sector across multiple regulated jurisdictions. With the addition of Warren’s guidance, we’ll be able to provide even better service to our partners going forward.”
Warren Jacbos, non-executive director at BetComply, added: “Working in the iGaming sector for more than a decade, it became extremely clear that world-class compliance expertise was in short supply. BetComply is solving this issue, by providing the trusted technical and regulatory compliance support businesses need to thrive. I’m honoured to join the board and help build upon this vision.”
Since BetComply was founded last year, it has rapidly grown its team to more than 20 people, creating a depth of iGaming compliance expertise unmatched in the industry.
Among its recent appointments was Loes Wetzer, who joined the company as operations director in August.
Compliance Updates
GCGRA Issues Warning Against Unlicensed Lottery and Gaming Operators
The General Commercial Gaming Regulatory Authority (GCGRA), the federal entity overseeing commercial gaming activities in the United Arab Emirates, issued a Consumer Advisory Notice warning UAE residents of the dangers of doing business or playing with unlicensed lottery and commercial gaming operators. Under the federal laws of the UAE, only lottery and commercial gaming operators approved by the GCGRA are permitted to operate.
Consumers who choose to play or do business with an unlicensed operator face significant risks, including financial loss, becoming the victims of cheating or fraud, having their personal data stolen or misused, increasing the risk of malware, phishing, or other cybersecurity threats, and being implicated in a regulatory or criminal investigation and the subsequent reputational damage.
The GCGRA has granted the sole lottery license to The Game LLC, which operates as The UAE Lottery. This is the only lottery license permitted under the GCGRA regulatory framework.
Additionally, the Federal Law by Decree establishing the GCGRA, permits certain preexisting lottery activities to continue. Within this framework, only Big Ticket and Dubai Duty Free – airport lotteries that have been operating for approximately 30 years – are authorised to continue operations under the supervision of the GCGRA. In accordance with the law, all other preexisting lotteries will not be considered for continued operations, and the GCGRA has ordered them to shut down.
Kevin Mullally, CEO of the GCGRA, said: “The GCGRA is committed to ensuring a safe and legal gaming environment in the UAE.”
He urged consumers to “Stay vigilant and informed, to protect yourself from the risks associated with illegal gaming. Your adherence to the law not only safeguards your personal and financial security but also upholds the integrity of our community. If you choose to play, do so only with licensed operators.”
Mr. Mullally said: “These unlicensed businesses have not had their technology or games independently evaluated for fairness or security. They are not required to act responsibly or incorporate basic consumer protection. They are not subject to advertising regulations and lack any oversight of their finances, including having reserves for prize payouts and complying with anti-money laundering laws. Consumers are strongly advised to avoid unlicensed operators to protect themselves from adverse consequences. Similarly, advertisers, payment processors, and other service providers that support these businesses risk sanctions and potential consequences affecting their ability to operate in the UAE.”
Compliance Updates
New Zealand Introduces Racing Act Changes to Extend TAB NZ Monopoly
New Zealand Racing Minister Winston Peters has announced the introduction of legislation to amend the Racing Industry Act 2020 which will extend TAB NZ’s current land-based monopoly for sports and racing betting to online.
The Racing Industry Act established TAB NZ for the purposes of funding the racing industry. It provides 90% of the racing industry’s revenue, which generates billions of dollars for the New Zealand economy and employs over 13,500 people.
“This legislation will enhance the long-term sustainability of New Zealand’s racing industry by making TAB NZ New Zealand’s sole provider for sports and race betting both on land and online,” said Mr Peters.
“Growing competition from offshore online betting operators poses a significant threat to the TAB NZ model.
“This change brings the model up-to-date with the current sports betting climate and will ensure the financial sustainability of the racing industry, as established in the Coalition Government’s Q4 Action Plan for New Zealand.”
The Bill makes a number of other changes to support the success of TAB NZ, including new oversight powers for the Minister to seek information from TAB NZ, and regulatory oversight of the prohibition on other operators.
“These oversight tools will ensure that TAB NZ can continue to deliver value for consumers and the racing industry, and to ensure that the ongoing viability of the industry,” Mr Peters said.
Other changes to the legislation include regulation-making powers for harm prevention and minimisation, and consumer protection, and removing the Point of Consumption Charge.
The Bill will be referred to the Governance and Administration Committee for a select committee process.
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