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Responsible Gambling Tips to Elevate Player Experience

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Responsible Gambling Tips to Elevate Player Experience
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In anticipation of European Safer Gambling Week 2023, SOFTSWISS, a technology company providing comprehensive solutions for the iGaming industry, shares valuable tips on ensuring the best responsible gambling practices.

Responsible gambling holds a special place within SOFTSWISS, harmonising with both licence requirements and its core values. Each licence obtained brings a distinct responsible gambling mandate, complete with specific documentation, guidelines, and directives. Rigorous internal audits demonstrate SOFTSWISS’ commitment beyond compliance, coupled with ongoing employee training for meticulous adherence to stipulations, ensuring an unmatched player experience.

In response to dynamic licence requirements, the multifunctional Anti-Fraud Team at SOFTSWISS, entrusted with diverse responsibilities, including ensuring Responsible Gambling, has crafted its proprietary approach to the issue through in-house research. Since the beginning of the year, the team has processed more than 26K requests encompassing lockout of problematic players, analysing notifications concerning at-risk players and managing player reactivations.

Ilya Nesterov, Anti-Fraud Team Lead, comments: “We are observing a steady increase in the number of players under monitoring, driven by our expanded analysis of information, indicators, and metrics. Our team is paying more attention to vulnerable groups of players, implementing dedicated monitoring segments, differentiated by factors such as age, duration and time of activity, day or night.”

Being a technology company specialising in iGaming software, SOFTSWISS is crafting an automatic tool to monitor players for suspicious behaviours and evaluate the associated risk levels, leveraging the full spectrum of available metrics and indicators.

SOFTSWISS’ diligent efforts to enhance responsible gambling practices are guided by the following principles:

  • Knowledge Power: SOFTSWISS fortifies its dedicated team through rigorous and comprehensive training programs, cultivating them into fervent advocates for responsible gambling. This approach ensures not only proficiency but also instils a profound understanding of the paramount significance of player safety within the iGaming industry.
  • Player Empowerment: Players are provided with a suite of tools, including options to set deposit limits, session durations, and self-exclusion measures. The emphasis is on educating players about the availability and functionality of these tools, ultimately empowering them to regain control over their gaming experience.
  • Analytics and Alerts: SOFTSWISS experts continuously develop cutting-edge data analytics tools to monitor player behaviour, detect unusual patterns, and promptly address red flags, contributing to a safer gambling environment.
  • Quarterly Analysis: The Anti-Fraud Team delves into the data showing a consistent upward trend in responsible gambling requests. This indicates the need for evolving tools and methods to address challenges effectively.
  • Operator and Customer-Centric Procedures: Educating operators and prioritising customer well-being establishes a win-win scenario for all stakeholders, culminating in an exceptional player experience and fostering business growth.
  • Regular Check-Ups: Periodic audits and assessments keep responsible gambling policies sharp and effective.
  • Open Dialogues: Maintaining open channels of communication with departments, managers, and operators creates a partnership focused on safer gambling.

The SOFTSWISS Managed Services team is gearing up for the upcoming SiGMA Europe 2023, scheduled to be held in Malta from 14 to 16 November. The team is actively preparing for the meetings with partners and potential clients at stand 2129.

 

About SOFTSWISS 

SOFTSWISS is an international iGaming company supplying ISO 27001-certified software solutions for managing gambling operations. The expert team, which counts 1,700 employees, is based in Malta, Poland, Georgia, and Belarus. SOFTSWISS holds a number of gaming licences and provides one-stop-shop iGaming software solutions. The company has a vast product portfolio, including the Online Casino Platform, the Game Aggregator with thousands of casino games, the Affilka affiliate platform, the Sportsbook Software and the Jackpot Aggregator. In 2013, SOFTSWISS was the first in the world to introduce a Bitcoin-optimised online casino solution.

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Entain empowers over 200 aspiring sports champions and backs 100 grassroots football clubs with vital funding

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Entain, the global sports betting and gaming group, has supported over 200 aspiring Olympic, Paralympic, Commonwealth and World Champions through its partnership with SportsAid, and provided grants to 100 non-league football clubs through its multi-million-pound, multi-year programme, Pitching In.

These two milestones are highlighted in Entain’s latest Social Impact Report, which highlights progress made by the Group’s registered charity, the Entain Foundation, as part of a commitment to invest £100 million in its communities over five years.

The report is published alongside the Group’s latest sustainability strategy and kicks off Entain Sustain, the Group’s dedicated ESG event that will take place virtually throughout the week here.

Entain’s sustainability strategy has been informed by an extensive double materiality assessment and is structured across the four pillars of: 1) leading on player protection, 2) providing a secure and trusted platform, 3) creating the environment for everyone to do their best work, and 4) positively impacting our communities.

Virginia McDowell, Non-Executive Director and Chair of Entain’s Sustainability and Compliance Committee commented: “I’m extremely proud of the long-term collaborations Entain has built with charities and academic institutions across the globe, supporting them to achieve our common goals and positively transform our local communities. We’ve made brilliant progress this year and look forward to continuing our leadership in this important area, guided by our latest sustainability strategy.”

Other Entain Foundation highlights, included in Entain’s Social Impact Report, are:

Safer betting and gaming

14 peer-reviewed papers were submitted by the Cambridge Health Alliance Division on Addiction since 2019, contributing to the body of knowledge on safer gambling.
24,920 student-athletes and staff across 112 US colleagues were trained by EPIC Risk Management in 2022 on the increased risks of gambling-related harm for elite athletes.
6.1 million customer interactions and interventions were made through the ARC™ programme between January and October 2023, representing 710,301 unique customers.

Diversity in technology

10,680 girls and non-binary people across 410 Girls Who Code clubs have received free coding and tech education since 2021.
13 scholarships were offered in 2022 to talented female students in Germany and Australia to pursue their passion for tech and computer sciences.
800 computers were shipped to Kenya with the Turing Trust in 2023, providing digital access and education to local students.

Supporting communities

5,000 Ghanaian children were screened for disabilities and learning delays with Chance for Childhood’s new Disability Detect App.
Half a million pounds was fundraised for Prostate Cancer UK, helping to improve the testing, treatment, and care of prostate cancer.
£1 million has been fundraised for Chance for the Children, funding life-saving research and treatment.

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Calling All Gamblers: BGaming to Become a Partner of The First-ever Online Streamers Awards

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Calling All Gamblers: BGaming to Become a Partner of The First-ever Online Streamers Awards
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Scatters Club, a global community of passionate gambling streamers and players, announces the first-ever online Streamers Awards. Popular iGaming content provider BGaming with a portfolio of over 100 products, has partnered with Scatters Club, in order to contribute creative offerings to the world of online gambling.

Scatters Club rolls out the red carpet online for top streamers. The event will celebrate the creative achievements of gambling streamers, and awards and global recognition will go to the best performers.

Nominees will vie for the ultimate prize: the audience’s love and the Scatters Crown Trophy. Everyone is welcome to nominate their favorite streamer on this website, or streamers can self-nominate in a category that highlights their flair and creativity.

Nominations are open from December 4 to December 30 for international applications:

  • Most Hilarious Reaction to a Win
  • Most bright Reaction to a Lose
  • Coolest Background
  • Craziest Outfit
  • Best Streamer Collaboration
  • Community Champion
  • Rising Star in Gambling Streaming
  • Most Responsible Streamer
  • Everyone’s Favorite Gambling Streamer
  • The Best Female Streamer

All submitted and approved applications are placed on the long list for their respective nominations, and the vote-casting period begins. Every fan of gambling can vote for their favorite streamer on a dedicated page.

After that, the TOP-5 streamers in each category will be shortlisted, and public votes will determine the leaders in various nominations.

As gambling fans cast their votes for the shortlist, the jury voting begins. The jury choice will remain under wraps and will only be revealed during live air on February 1, when the winners will be crowned as streaming legends.

The voting period wouldn’t be complete without the audience’s favorite bets. Top Five Streamers will be chosen for the Legend of the Year title based on the stats provided by Casinolytics, a Scatters Club’s partner. Everybody is invited to place bets on who they think will be crowned with the title. Predictions can be submitted from December 8, 2023, to January 30, 2024. The winners will be announced online on February 1, 2024.

To make the award night genuine and thrilling, Scatters Club will invite a secret host. Amping up the fun, famous gambling streamers will make guest appearances to announce the nominations and winners chosen by a special jury. The names of the jury and guests will be revealed soon along with many more mind-blowing features of this event.

During the Streamers Awards event, Scatters Club will have the support of its partner, BGaming.

Stay tuned for the Streamers Awards updates while spinning your reels!

 

About BGaming: BGaming is a fast-growing iGaming content provider converting gambling into gaming. Thanks to an expert team and a player-driven approach, the studio creates innovative and engaging products featured on reputable platforms and 1,000+ online casinos worldwide. BGaming is the world’s first to support cryptocurrencies and offer Provably Fair games. Today the brand’s portfolio includes 100+ products with HD graphics and a clear user interface for every device. The studio is also known for its brand exclusives created in partnerships with leading operators in the industry.

 

About Scatters Club:

Scatters Club is a global community of streamers, players, and fans of online slot games. The community provides a captivating and supportive environment for like-minded people to come together, share tips and tricks, and enjoy playing online slots. Streamers who are members of Scatters Club can grow their audience faster and increase revenues.

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Belatra Games Celebrates the Festive Season with Mesmerising Merry Hog

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Belatra Games, the specialist online slots developer, has proudly unwrapped its festive inspired title, Merry Hog.

Players will be able to immerse themselves amongst a variety of special symbols across the main game and free games. The wild symbol hog serves as a substitute for a wide selection of medium festive themed symbols. Magic safes are introduced in both the base and free games. These safes trigger the Open and Nudge bonus, revealing paid symbols or the sought after Golden Hog symbol, which returns even more prizes.

The Golden Hog, bonus, and +1 scatters play a pivotal role in this game. Exclusively in free games, the Police Control and multiplier symbols appear, freezing the Magic Safe reel and offering 2x and 5x multipliers to boost winnings.

Merry Hog is enhanced with its yuletide symphony that complement the innovative mechanics. The game remembers the position of the reels after each bet, adding a strategic element for players. Free games, the gift that keeps giving, is activated with three or more bonus scatters. It starts with an accumulative multiplier at +1, which increases with each spin. A special horizontal reel at the top of the screen will fill reels with stacks of magic safes.

The joy in Merry Hog is heightened through the clever Police Control symbol and scatter +1, both of which extend free games. Additionally, the game features coin symbols with values ranging from one to 2,500, catering to a diverse range of players.

Merry Hog also features Belatra Games’ Buy Bonus, which allows players to enter the bonus game directly if they have the required number of credits.

“Merry Hog is more than just a game; it’s a celebration of the festive season that is packed with surprises and potential big wins,” the Chief Commercial Officer for Belatra Games, Sergey Chernyavski, said. “We invite players to dive into this joyful adventure that promises a blend of fun and excitement.”

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