Interviews
Exclusive Q&A with Phil Hubner Chief Business Development Officer at Challengermode
Retired players become media commentators, or selectors, or coaches, or the sports administrators. That is the trend in most sports.
What about esports? What do esports players do once they retire?
We have with us here Phil Hubner, the Chief Business Development Officer at Challengermode, who was a successful esports player too.
He talks about his esports playing days, his struggles to build a career, his company and the career options available of esports players in the industry.
Q. We shall begin with your esports career. How did your attention turn to esports and how it developed?
A. Like a lot of people in the industry, my introduction to gaming and esports began at a very young age. My first memory of gaming was in 1996. I was 4 years old, sitting in my 21 year old uncle’s lap, watching a screen light up with flash rockets, lasers and machine guns in Quake. And then playing my first ever casual match against my brother and my uncle’s best friend.
By 2005 I’d spent almost all of my free time playing video games, with the whole of 2004 spent perfecting my craft in DotA. That meant watching videos of the best players in the game, spending my days on IRC networks chatting with some of the top players and getting tips and tricks from them. I was part of the professional German esports organization “mousesports” which accounted for my first real experience with esports. There I managed the team’s scrimmage and tournament schedule and substituted as a player on the roster; primarily in practice matches.
A short 4 years later, Heroes of Newerth was released – the first real successor and stand-alone version of DotA. I spent my days playing at a top level, there didn’t seem to be much of a chance of making a living from esports in either game. Teams weren’t very supportive, there were no actual salaries being paid out, and the prize money wasn’t enough to sustain competitors unless they won every single tournament that ran. This was the point I decided that playing, whilst an important part of my free time, wasn’t going to be the career choice for me. I wanted to do something bigger, more impactful, and most importantly something that would allow me to pursue a full-time, paying career within this industry.
Q. Could you narrate your transition from an esports player to an industry professional? What are the challenges that you faced?
A. The first step towards making a career outside of being a player involved turning my industry knowledge into a stint in journalism. In 2010 I wrote an email to the up-and-coming esports publication ESFIWorld (now sadly defunct), arguing they should consider reporting on MOBA games like Heroes of Newerth and League of Legends. The CEO welcomed the idea and I joined the team there as a Content Director – an unpaid position – whilst finishing high school.
In 2011 I covered my first industry events – “The International”, and CeBIT, where the Intel Extreme Masters World Championship took place. I threw myself into these events, striking up conversations with the tournament operators, commentators, hosts, players and more. I recorded interviews, wrote articles, and attended after-parties – producing over 130 content pieces in a span of just 5 days. But this still fell short of “making a living” in esports. Like many people who want to turn their passion into their career, the main challenge was finding a role that could support me financially. In 2011 I was still a broke student with hardly enough money to buy food at these events. One night, our hotel room got cancelled, forcing us to go back to the hostel we had stayed the night before, who allowed us to sleep on the floor in their storage room – not the best example of a successful esports career!
But this experience did allow me to make a name for myself within the European esports industry. I wasn’t famous by any means, but I knew people. One of these people was Michal Blicharz (as of my writing this the VP of Pro Gaming at ESL Gaming) who was the man with the plan on the Intel Extreme Masters. I asked whether there were any openings for internships or junior positions within their company. Within a week I got an offer, quit school and in March 2012 – exactly a year after my first ever live esports event – I attended my first event as an intern under Michal, where I would soon become a Junior Product Manager. With a paying role under my belt, the main challenge became embedding myself fully in the rapidly growing and constantly changing industry, an industry at the forefront of digital marketing.
Moving away from the editorial side of the esports industry – In 2015 I started working with Ben Goldhaber at the time Content Director at Twitch, handling content marketing for Twitch in Europe and managing their mighty social media accounts with millions of followers. I moved to London, and shortly after pitched a new role and department to the current VP of Marketing at Twitch: International Marketing. Following this I saw many opportunities in both the rising esports industry, and the newly discovered land of opportunities that was influencer marketing – managing half a dozen streamers and influencers. This led me to my first role in Business Development in helping build up the Italian esports organization QLASH.
Q. Let’s now move to your career at Challengermode. What exactly does Challengermode offer and what’s your role as Chief Business Development Officer?
A. Challengermode is an esports platform with a big focus on the grassroots levels of competitive gaming, and a vision to make esports as accessible as possible. In effect, that means we build technology that makes playing in and offering esports competitions seamless. I joined Challengermode in 2017 as Head of Business Development, where I was largely responsible for onboarding the very first partners at the company, as well as devising the company’s partnerships and business strategy. I came to this after working in a wider variety of positions around esports, from marketing and communications to product management to business development and strategy. In my current role as CBDO I draw on a lot of that experience to translate greater accessibility in esports into greater value for stakeholders all across the esports ecosystem. I also manage two key departments within the company that deal with acquiring and then supporting partners such as game developers, tournament organizers, esports teams and brands.
Q. A number of young people become esports wizards. Could you tell us the career options available to them once they hit the esports peak and start the downhill journey?
A. I wouldn’t call it a downhill journey. I think it’s more of a natural evolution to go from player to industry professional. Hopefully my previous answer goes some way to highlighting the breadth of roles that are available in the industry away from the bright lights of being a competitor!
My experiences may be a few years old now, but if you look at the esports industry today, there are a few obvious steps one can take after putting down the mouse and keyboard (or controller) and wanting to fulfill a role within the industry with the background of being a professional player. There are many living examples of players that have turned to commentary and analysis for example. Using their in-depth knowledge of their game to dissect other players’ performances.
Another route that many have gone is to become a coach. Much like in traditional sports – years and years of playing will have honed your understanding of the game, problems for individual players to overcome and will have given you a keen read on other teams, their strategies, and their weaknesses. Similarly though, this is only the correct path for the few players that in their playing careers tend to be actively engaged in strategy and tactical choices.
For those with a more entrepreneurial nature, a common trend you’ll see is the formation of a new esports team or a company within esports that solves a problem they may have uncovered during their days as a player. You’ll find many, many such examples dating all the way back even to some of the oldest esports organizations such as SK Gaming or Ninjas in Pyjamas, but even more so in newcomers such as TSM, G2 Esports or 100 Thieves.
If none of those are the right way to go, luckily the rise of Twitch and the continued success of YouTube have provided any retiring player with an outlet and opportunity to continue their careers even beyond their competitive days. For many viewers, there’s little more entertaining (and educational) than watching players who play at the top level of their game. What’s better than getting an opportunity to directly engage with, chat, and ask questions to a retired star player?
Q. From a personal point of view, what are the advantages an esports player looking for a career in the gaming industry has, compared to a non-player?
A. Put simply – industry knowledge. Esports is still a very young industry and every year more companies enter the sector than there is talent available to staff them. Professional players, retired or not, will have some of the keenest eyes when it comes to authentically speaking to the esports audience. It’s not just an audience for them after all, it will have been their life for the past few years. This means there will always be in-roads for these individuals when looking to move into the business of esports.
Many of them however will experience a heavy reality check when starting this next step of their journey: while they may have a keen understanding of the audience, they might not have many skills directly applicable to their new roles. Be these in marketing, operations, recruiting or what have you. There’s good news though: their diligence, discipline and ability to become the best at something will easily translate into other fields outside of the games they played for so long. Besides from the industry knowledge, the soft skills are easily transferable.
Q. Again from a personal perspective, is the industry welcoming enough to the esports players? Any comments on that?
A. Whenever a professional player retires, that person should be seen as a top candidate not necessarily to join your executive team and lead the charge, but at the very least someone that will no doubt be a fast learner and someone that can intently focus on whatever is put in front of them. It is up to the universities, colleges and companies in the space to provide these paths for these players; but likewise up to these players to identify and accept where they stand within a professional context, how applicable their skills are, and where they may be lacking.
I have no doubt that anybody capable of being the best out of millions of players in any given game will likewise be capable of being the best at many other jobs and tasks thrown at them; that they will learn them quickly and learn how to excel at them, and if we do a good enough job at telling the stories of former professional players and their careers, we can give hope and inspiration to current and future pro players, whilst reassuring companies that former professional players are likely to be top-tier hires if provided the right guidance and opportunity.
Q. What are the potential roles and positions in the gaming industry that particularly suit esports players?
A. Using some of the roles I mentioned previously as examples, commentators and analyst roles lend themselves well to the kind of esports competitors that are naturally charismatic and have an ability to speak concisely. Players choosing to go down this path are often at the mercy of the audience. When it comes to coach roles oftentimes this is a natural fit for team captains, those who have been on the frontline in leadership positions before have an understanding of what different team members need and how to handle group dynamics.
Many retired players have found ways into game balance and later game design teams either for the very same games that they were once competitive in, or for new games in the same, unexplored genre. After all, who understands MOBAs better than someone who has played one for tens of thousands of hours?
Ultimately what roles in the games industry that suit esports players depends greatly on the player themselves. What skills they have and what interests them. There are myriad roles out there for players with a solid industry knowledge base to get involved across art, design, marketing, communications, business, finance etc. It all comes down to what they want to do.
Q. Finally, as someone who has experienced it from both ends of the spectrum – as a player and then as an industry professional – what are the changes you would like to have in the esports vertical in the future?
A. What may be missing today is a safety net catching and training those players that don’t fall into the categories I’ve mentioned above. Those that aren’t as entrepreneurial or self-driven, and those that maybe want to step one further step away from the game itself than a role as a commentator, analyst, coach or game designer would allow them to. I’d like to see more organisations taking responsibility for the futures of their current talent. Not just for the sake of the competitors themselves, but for the sake of the industry as a whole.
The launch of Mr. First by BetConstruct 12 months ago saw the creation of an iconic character that has proven to push the boundaries and deliver increased engagement within the iGaming and crypto industries.
As Mr. First celebrates his first birthday, we spoke with Dr Eyal Loz, Chief Product Officer at RubyPlay, and Ruzanna Elchyan, Head of Gaming at BetConstruct, to reflect on how both organisations have worked together to build unique gaming experiences around the popular brand ambassador.
May marks the one-year milestone of Mr First. Dr. Eyal, what positive impact has this fun and creative character had within iGaming? What do you like most about the character?
Dr. Eyal Loz: Mr. First is a relatable, fun character that can easily deliver complex initiatives. Seeing Mr. First post online, and also, meeting a larger-than-life Mr. First in gaming shows, really connected us to the fun narrative of this brand ambassador. Mr. First is successful and confident, but also very relatable, not too serious or intimidating. The overall impression is – if “Mr. First can do it, so can I”!
Ruzanna, what was the inspiration behind Mr First, and what sort of impact has it had on the iGaming sector?
Ruzanna Elchyan: Mr. First was inspired by the need for a charismatic and relatable character who could serve as an advertising agent and an expert in the crypto and iGaming industries. His impact on the iGaming sector has been profound, bringing a fresh and engaging narrative that resonates with players. Mr. First’s presence has not only made gaming experiences more enjoyable and memorable but has also increased engagement and interest in iGaming, particularly among younger audiences. This has significantly contributed to the sector’s growth and evolution, establishing Mr. First as a symbol of innovation and excitement in the industry.
How does BetConstruct envision the incorporation of Mr. First and other games into future collaborative projects with studios like RubyPlay, considering the positive reception and engagement witnessed at the BFTH Arena Awards?
Ruzanna Elchyan: BetConstruct is looking to integrate Mr. First and other games into future collaborative projects with studios like RubyPlay, utilising innovative strategies to enhance player experiences. The enthusiastic reception and high engagement levels at the B.F.T.H. Arena Awards highlight the potential of these partnerships. This positive feedback motivates BetConstruct to push the boundaries of iGaming creativity, ensuring that upcoming projects are not only entertaining but also transformative in their impact on the industry.
Dr. Eyal, Immortal Ways: Mr First was a big success and was crowned ‘Best Online Casino Game’ at the BFTH Arena Awards. What has been the key behind this game’s triumph?
Dr. Eyal Loz: We wanted to connect with the authenticity of the Mr First character. Wouldn’t it be fun to get a shirtless Mr. First travel back in time to ancient Egypt? We combined this art narrative with our strongest performing mechanic, Immortal Ways, to create an appealing immersive gaming experience.
With the increasing demand for innovative gaming experiences, what role does BetConstruct see collaborative events like the BFTH Arena Awards playing in driving industry innovation?
Ruzanna Elchyan: BetConstruct recognises the growing demand for innovative gaming experiences and sees collaborative events like the B.F.T.H. Arena Awards as instrumental in driving industry innovation. These events serve as platforms for companies to showcase their latest creations, exchange ideas, and inspire one another to push the boundaries of what’s possible in iGaming. BetConstruct is dedicated to supporting and participating in such events to foster industry-wide innovation and growth.
Dr. Eyal, talk us through the development of RubyPlay’s Mad Hit Olympic First, what differentiates this title from previous games within the ‘Mad Hit’ series?
Dr. Eyal Loz: The Summer Olympic games are coinciding with the BFTH Arena Awards. This gave us an idea, connecting the narrative of Mr. First taking on big challenges with style, in a fun way. We thought “Wouldn’t it be fun if Mr First represented BetConstruct in the Olympics?”. So, this time, our Mr. First is an Olympic cycling champion, who will bring home some gold medals! The Mad Hit mechanic is a 5X5 reel array with 25 independent reels, and 3,125 ways to win. I’m sure players will love it!
And Ruzanna, what do you like most about RubyPlay’s latest bespoke title Mad Hit Olympic First?
Ruzanna Elchyan: Mad Hit Olympic First stands out for its innovative fusion of the Olympic spirit with the excitement of online gaming. This unique approach creates an immersive experience that transports players into the world of competitive sports. The game’s storyline is rich and captivating, drawing players in with its narrative depth and attention to detail. Combined with its engaging gameplay mechanics, Mad Hit Olympic First offers a truly distinctive gaming experience that sets it apart from other titles in the market.
Could you elaborate on the collaborative efforts between RubyPlay and BetConstruct that contributed to the game’s success and how this collaboration might evolve for future projects?
Dr. Eyal Loz: Our partnership with BetConstruct is based on a lot of mutual respect. We both see each other as tenacious innovators, never afraid trying new original business and design directions. For example, both companies celebrate creative fine arts, and try to bring that appreciation into our core business values. When two successful organisations share core elements in their vision, successful collaborations and opportunities are inevitable.
How important is BetConstruct’s partnership with RubyPlay? What do they offer differently to other game studios?
Ruzanna Elchyan: BetConstruct’s collaboration with RubyPlay holds immense importance, as it facilitates the delivery of a diverse and captivating selection of games to players, effectively distinguishing them in the fiercely competitive iGaming market. RubyPlay’s distinctiveness among game studios stems from its unique development approach and unwavering dedication to innovation. This commitment makes RubyPlay an invaluable partner for BetConstruct, enriching our offerings and enhancing the overall gaming experience for our players.
What does the future hold for the RubyPlay / BetConstruct partnership?
Dr. Eyal Loz: We will continue working together in multiple markets. I’m really looking forward to seeing our new innovative product and promotional initiatives rolled out for the BetConstruct players. As always, when we all row together in the same direction, the sky is the limit.
Affiliate Industry
Interview w/ Andre Machado, Head of Publishers Relations and Affiliation at Sportradar
Before taking the stage at EEGS’ upcoming Free Webinar, ‘The Relevance of Media Buying Activity in the Affiliate Space’, Sportradar’s Head of Publishers Relations and Affiliation, Andre Machado, sat down with EEGS for an exclusive interview. In this in-depth conversation, Andre shares his expertise on the importance of media buying, affiliate marketing, and navigating the complex compliance landscape. Get a sneak peek at his insights and expert advice before he shares his knowledge with attendees at the free webinar.
Can you share some key insights into the evolution of digital marketing within the iGaming industry over the past decade, and how it has influenced affiliate marketing strategies?
Operators are subsequently turning to automation technology to scale their campaigns and streamline their marketing processes. Automation has been the key and is being used within programmatic advertising technology to efficiently acquire new bettors at this critical time. Programmatic automates the buying of online advertising in realtime to serve highly targeted adverts to the most relevant audiences, which is highly efficient and limits ad wastage. In fact, our proprietary ads programmatic marketing service has enabled our global operator clients to increase click-through-rates by up to 60%, while increasing net gaming revenue by as much as 110%. We estimate that reducing the manual inputs in this process saves our clients up to two months’ worth of productivity annually.
Automation is similarly enhancing operators’ advertising performance across publisher sites, such as high-profile sports and media news websites, and for their sponsorships. By using data to understand fans’ most consumed online content, Sportradar’s Engagement Tool, the adtech we are using in our Affiliate Project, uses automation to display contextually relevant betting ads across both premium publishers and rights holders’ websites. The range of these adverts and the speed at which they are delivered increase click-through-rates by up to 2,2X which would be impossible to replicate manually. The affiliate space is following these macro trends and we are seeing a more sensible vision from the Operators to new ways of cooperation, and Media Buying is one of them.
With your extensive experience in digital marketing, what do you believe are the most critical factors for success in affiliate media buying specifically within the iGaming sector?
If operators can better understand their fans’ interests and browsing habits, they can more effectively target and engage them with personalised content. This is key to acquiring new customers, re-engaging existing players and building brand awareness. Marketing solutions that would enable them to fully understand where and how bettors were interacting with their brand. These customer insights power digital marketing technologies, which decide the most relevant bets to serve to players, on the right platform at the right time. This personalised approach engages fans more deeply, delivers greater conversions, customer loyalty and revenue growth, while limiting advertising waste and compensating the right partners/affiliates.
How do you see the role of data analytics shaping the future of affiliate marketing, and what tools or methodologies do you find most effective in optimizing media buying campaigns?
AI’s role cannot be understated, but it needs data to deliver marketing efficiency. Similarly, data is a resource that is only as useful as how effectively you use it. Therefore, the real game changer is when the two are combined. Operators possess deep pools of anonymised customer data, which offer valuable insights into fan behaviours and interests, such as previously bet-on teams or most frequented digital channels. AI algorithms within digital marketing technologies process this data to create personalised dynamic football adverts that can be delivered on fan-favourite channels. For instance, a FCPorto fan who regularly uses Instagram might receive dynamic ads containing the odds for their team’s next fixture across the platform’s story’s function. With this data readily available, the AI capabilities within marketing services allow operators to truly create highly targeted and customised fan experiences that achieve greater acquisition and brand awareness.
Given the dynamic regulatory landscape surrounding iGaming advertising, how do you advise affiliates to navigate compliance risks effectively while still maximizing their efforts?
By focusing on the content that fans care most about, AI-driven personalisation tools can drive efficiency and limit advertising waste, everything aligned with the current local regulation. This is essential at this moment, when operators must supply advertising creative for the hundreds of weekly matches played across football’s biggest competitions, as an example. While this was previously a protracted, manual process for creative teams, AI and automation technologies are powering Dynamic Creative Optimisation (DCO) solutions to address this operational challenge quickly and at scale. We use DCO in our industry-specific Dynamic Display solution to engineer an unlimited supply of personalised betting advertising creative, based on fan content preferences and the most popular pages on operators’ websites. The customised content within these creatives engages end users more deeply and improves click-through-rates, while automation saves valuable time and money to achieve more effective budget spend and higher ROI.
Given the ever-changing landscape of digital advertising, what emerging trends do you foresee shaping the future of affiliate media buying, and how should marketers adapt to stay ahead?
In the same way that football clubs allocate their transfer budgets effectively to deliver the best performance on the pitch, operators who execute efficient marketing strategies are most likely to succeed in the marketplace. By leveraging data and AI within the latest advertising technologies, operators can better understand their customers, find their audience quickly and serve them with the content that’s most relevant to them. As with player scouting, to find a hidden gem, you often need to search where others aren’t looking. Similarly, with betting customer acquisition it pays to have exclusive access to audiences. With our Engagement Tool, we work with a single operator in each geographic market to gain visibility on premium publishers in the region, while using our unique adtech to deliver automated, contextually relevant ads that subsequently delivers strong acquisition performance. This might be a trend, it would help to balance the competitiveness within the markets.
European Gaming caught up with Hayk Sargsyan, the visionary CEO of gaming studio Galaxsys, one of the leaders in fast and crash games, which are capturing the attention of online casino players across Europe and Latin America. Hayk’s leadership and strategic vision have been instrumental in Galaxsys’s rapid growth and success.
Tell us about Galaxsys and why Fast and Crash Games are becoming popular with casino players.
Galaxsys is young company, only a few years in iGaming B2B terms. We specialise in unique ‘fast and crash games’ for the iGaming and online casino market. These games are characterised by their fast-paced gameplay, and the thrill of the game theme. We design, create, and develop highly engaging and attractive games for casino players, offering them a unique and exciting gaming experience.
Casino and Slot players like to maximise their time to play without learning the complexities of characters, bonus conditions, and bonus rounds, which can confuse them, particularly when they have only a certain amount of free time for gameplay. Galaxsys games are played across many different markets. Online casino players want to try something new and different, but they also like simple and easier-to-play games, which is why we provide these.
At Galaxsys, we understand that players value a streamlined experience with low friction and control over their gameplay. This is why our Crash and Fast Games are in high demand, as they cater to these player preferences. B2C operators are also keen to add our game portfolio to their casino lobby, further validating our player-centric approach.
Ninja Crash has won several awards. What makes this such a great game?
Ninja Crash performs strongly in our game portfolio across continental Europe and Latin America, where the game won the accolade of ‘Most Played Game 2024’ at the SiGMA Americas Summit. Recent upgrades include a mobile landscape, auto-play mode, freeze bonus feature, and advanced algorithms designed to captivate and retain players. These combinations of upgrades increase the player’s enjoyment of gaming, which leads to increased player satisfaction and revenue.
One of our flagship unique games, Ninja Crash, is very popular with operators. We added the Combo Bonus feature, and the multiplier can now reach up to 500x for each slice, and a new Ninja character has been introduced. Our design and product teams have taken this engaging and fan-favourite game to the next level to offer players an enhanced and immersive gaming experience.
From an engagement, player experience standpoint, Galaxsys games are focused on providing the players with a straightforward gaming experience that delivers high-quality visuals, themes, and elements that the player can relate to and play with little effort.
It’s the trade show season. What other games are you showcasing on your travels?
Galaxsys’s game portfolio stands out with its accessibility to 150+ operators, 170 currency options, and the availability of 30+ games in a single game integration. These unique features and robust performance with our partner operators across all markets make them a compelling choice for potential new partners. Partnering with Galaxsys not only gives you access to our innovative games but also our extensive network and industry expertise, which can help you maximise your revenue and player engagement.
Our sales team is always excited to showcase our new games at industry events. ‘Dr. Shocker‘ offers a thrilling, fast-paced experience where players connect cables to win. ‘Tower Rush’ challenges players to create endless floors for maximum chances. ‘Limbo Crash’ introduces an exciting concept, with winnings dependent on chosen multipliers. ‘Bingo Star’ combines popular bingo elements with a surprising twist. ‘Hot Gear’ blends speed and fashion, requiring players to scratch their fingers and reveal matching odds or attractive symbols. ‘Cosmo Saga’ is a puzzle game that requires players to move colourful particles to create winning combinations. Each game is designed to provide casino players with a unique and engaging experience, and we are confident that they will be well-received by our audience.
What are your plans for summer and the remainder of the year?
We aim to continue improving, upgrading, and innovating across our game portfolio to deliver the best gaming experiences. In the coming months, we plan to expand our market presence in Europe and Latin America and explore potential partnerships with local operators. Doing so can drive player engagement and revenue opportunities for our partner operators, which is at the core of our business strategy.
Europe and Latin America are undoubtedly growing and dynamic markets for B2B gaming studios such as Galaxsys. We have seen strong market demand for our games in Brazil and Mexico, and the Baltics where players are particularly drawn to our unique game features and engaging gameplay. Therefore, it is essential to follow regulatory change and the requirements of those frameworks to ensure the optimal certifications and gambling responsibilities. We were also delighted to have our games certified recently in Peru and Colombia, further expanding our market reach in the region.
We will work with our partner operators to deliver more profound game experiences and localisations. We have commenced the development of our own slot games, which we are incredibly excited to introduce into the marketplace over the next two quarters of this year. We shall be attending many summer expos such as iGB Live, G2E Asia, and SiGMA Asia to further showcase our games.
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